Testimonies

"Great to have a logical and structured process for problem solving and acting on an opportunity. The CPS process forced our team to consider the facts, come to a better understanding of what needs to happen to resolve the issues and then implement ideas we would not have normally considered".
Mirella De Genua
Project Leader
Infrastructure

"Jeremy is the consumate professional, clearly lays out the no no's to a workshop and then is able to weave participants responses in an intelligible manner to achieve an outcome that is agreed and endorsed by all. Have already recommended him to facilitate further workshops as he is the key change agent".
Linda Curtis
Commercial Manager
St Mary's, North Sydney

"Whether it is in Housekeeping or Orthopaedics, staff can now clearly see how their team fits into the overall strategy and what is expected of them at their level".
Steven Rubic
CEO
St Vincent's & Mater Health, Sydney

"Our innovation program is fast becoming a core competency and a competitive advantage for us at the Private"
Jose Aguilera
Acting Executive Director
St Vincent's Private Hospital, Sydney

"The Mater Hospital always has been a very good hospital with great people but like any organization there is room to improve. We now have the system to set targets and hold people accountable for meeting those targets. Before the Program the system and discipline for target setting on performance measures was largely absent".
John Duke
Executive Director
The Mater Hospital, Sydney

"The business transformation program is excellent! It incorporates for us the missing link in addressing the crucial issue of dysfunctional cultures in certain workgroups that blocked progress. This program will ensure we are more proactive to changes in the future."
Jack Wilkins
Group Manager
Wesley Health Service, Sydney

"Since the implementation of the Quality Program across the hospital campus, my job as manager of the medical specialist centre has suddenly become a lot easier. Inputting information into the Program takes minimal time, and you see instant results - after inputting the monthly statistics, it's fun to press that button and see that you have achieved a 'blue box'. If you see the 'wrong' colour in any area, you quickly realise what is needed to achieve a better result next month.

All the staff at the centre have become involved, and at month's end when the figures have been entered everyone gathers around to see what 'colour's we have achieved that month, and they are now more aware of the effects of things like overtime and sick leave. It has also provided an excellent visual means for the specialists who rent our rooms. They now see how much work they are putting through the Mater Hospital, which in turn, encourages all staff to promote the hospital a lot more."
Karen Geoghegan
Operations Manager
The Mater Hospital, North Sydney

"What I like about ScoreTrak® is its ease of use compared with other programs. Especially the ease with which I can now drill down on all departments across both hospitals and at each level examine current trends against targets and last year. This has proved very valuable to me as Executive Manager.

For operational managers, we will have replaced profit & loss reports - which had limited application anyway - with ScoreTrak®. They will have immediate access to colour-coded indicators across all performance areas, both financial & non-financial KPIs. The bottom line is that managers can now manage much more effectively with this information. ScoreTrak® is very easy to administer internally.
Tina Sinclair
Executive Manager
Wesley & Wandene Private Hospitals, Sydney

"The CPS workshop process was great for generating both ideas & plans and for encouraging communication within the team. We really enjoyed the quick pace and the engagement and focus of the facilitators. This process supported the team to work together on the issues which are currently challenging us and the Challenge Map put them in clear order of priority".
Senior Leadership Team
St Vincent's & Mater Health Group, Sydney

"We engaged Jeremy to assist us develop our University's strategic scorecard & provide the supporting technology to allow easy access to the scorecard across the University. The value for money in terms of investment was far beyond the $$ paid. And, on a personal level, we found Jeremy incredibly committed to making the Program work for the University. We all enjoyed working with you, which is always a bonus!"
Maree Conway
Director
Swinburne University, Melbourne

"Jeremy de Constantin is a pragmatic business and technology coach who can dig out cost-effective solutions to complex organisational issues."
Tim Powell
Managing Director
Cox Inall Communications, Sydney