6 core principles that guide our work in organisational change.... - Participative management is a pre-requisite for surfacing others knowledge and getting their buy-in.
- Business problems are mostly complex requiring a systemic multi-faceted approach.
- Internal capability (processes & systems) must be embedded.
- Sustained transformation requires genuine management commitment.
- Successful change requires:
- Engagement - before and during the initiative with key stakeholders
- Expectation - setting very clear expectations in terms of performance targets
- Explanation - providing a clear and compelling case for the change initiative - A date for our disengagement is established at proposal stage.
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Our core purpose is simple. We assist organisations solve complex business problems. DOWNLOAD FIRM PROFILE 2009 See also TESTIMONIES Most of our work is by referral. And usually where: 1. Managers face a complex business problem or change requirement needing a rigorous & external approach ( eg. culture change, productivity/margin decline, mergers & acquisitions), or 2. Previous attempts at change or solving complex business problems have not worked (eg. cost reduction, systems implementation, strategy) have failed? Our approach is practical, hands-on, rigorous and performance focussed - refer change hub. Email a request to receive a full explanation of our change process. A few papers to illustrate the scope & breadth of our work: Sector experience includes private & public hospitals, listed healthcare, financial services, banking, agribusiness, food processing, retail, clubs and gaming, transport and professional services.
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Current and past projects: - Suite Spot™ for operating theatres ~ currently at pilot stage with private hospital in the USA (Mar 2009) ~ a program to identify & accelerate the physical drivers in an operating theatre and thereby increase profit margins by a minimum of 25% on current levels with the support of surgeons & staff. This exciting program has global application and will form a cornerstone of our own growth.
- Continuous improvement program (incl. software) for Australia's largest hospital group ~ refer peer reviewed impact of this project on page 4 of the CASE STUDY.
- Business transformation program for small funds management company ~ goal to multiply by 4 times funds under management.
- Culture change program late 2008 with leadership team of top tier Australian medical research institute ~ now cascading transformation program to lower levels.
- Performance improvement program for Sydney hospital group ~ 20% increase in occupancy rates & first return to profitabilty in 18 months.
- Design & instal on-line patient booking system for private hospital ~ 30% reduction labour costs and elimination of data entry errors.
- Creative problem solving workshops with institutional risk leadership team Top 4 Australian bank.
- Venture capital readiness for medical device company ~ strategy, business plan and info memorandum.
- Challenge mapping workshops for leadership team Australian healthcare group ~ accelerated execution of strategy & projects.
- Operating theatre review for private hospital ~ identification of initiatives to increase profit by $6.5m pa.
- Review for subsidiary of large healthcare group ~ wind-up and de-commissioning stemming any further losses.
- Design & instal performance management system for NSW meat processor ~ reduced staff turnover by 58% (new hires) and trebled production capacity over 3 years..
- Design & instal balanced scorecard for WA's largest housing provider ~ effective execution of strategy statewide offices.
- Venture capital readiness for optic fibre digital electronics ~ strategy, business plan and info memorandum.
- Hands on management of unprofitable retail shops ~ workout and subsequent divestment.
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